Hours of Operation
Monday-Friday, 8 AM to 5 PM CST
Your Ticket. Our Expertise.
Create a ticket and instantly let us know you need assistance.
When your ticket is submitted, we'll prioritize it and work diligently to
resolve the issue. We're always here to help.
- Simplified support - call or submit a ticket online.
- Transparent, measurable progress on every ticket.
- Help yourself to a growing knowledge base
The data collected from the tickets is used to identify reoccurring issues.
TWO WAYS TO GET SUPPORT
Anyone needing to enter a support request may use the Information Services Help Desk Portal or call us directly to enter a support request via phone (open 8 AM to 5 PM CST Monday-Friday). Support requests are no longer accepted via email.
Any tickets submitted after 5 PM or over the weekend will be attended to the following business day. For critical issues, please call your local TSS directly if you require assistance over the weekend of after 5 PM during weekdays.