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A New IS Help Desk Experience

  • Structured, simplified support by email or through the portal
  • Transparent, measurable progress on your tickets
  • Help yourself to a growing knowledge base
     

TWO WAYS TO GET SUPPORT

(NOW THROUGH THE END OF NOVEMBER 2017)

  1. Through the IS Help Desk Portal
    Create an account to browse the knowledge base or submit a ticket

  2. By Email
    Email ishelp@simfoods.com to open a ticket

GETTING STARTED

Go straight to IS Help. 

Starting December 2017

Support requests will no longer be accepted via email. Instead, anyone needing to enter a support request may use the Information Services Help Desk Portal or call us directly to enter a support request via phone (open 8 AM to 5 PM CST Monday-Friday)


Using the IS Knowledge Base