Introducing the new IS Help Desk Icon
 

A New IS Help Desk Experience

  • Structured, simplified support by email or through the portal
  • Transparent, measurable progress on your tickets
  • Help yourself to a growing knowledge base
     

TWO WAYS TO GET SUPPORT

  1. Through the IS Help Desk Portal
    Create an account to browse the knowledge base or submit a ticket

  2. By Phone
    Please call 479-752-8888 Ext 8888

GETTING STARTED

Go straight to IS Help. 

Don't Forget!

Support requests will no longer be accepted via email. Instead, anyone needing to enter a support request may use the Information Services Help Desk Portal or call us directly to enter a support request via phone (open 8 AM to 5 PM CST Monday-Friday)


Using the IS Service Desk

 
 

Example Incorrect and Correct Tickets

 Incorrect Ticket Example 
 Correct Ticket Example