Introducing the new IS Help Desk Icon

Hours of Operation
Monday-Friday, 8 AM to 5 PM CST

 

Your Ticket. Our Expertise.

Create a ticket and instantly let us know you need assistance.
When your ticket is submitted, we'll prioritize it and work diligently to
resolve the issue. We're always here to help.

  • Simplified support - call or submit a ticket online.
  • Transparent, measurable progress on every ticket.
  • Help yourself to a growing knowledge base

The data collected from the tickets is used to identify reoccurring issues. 

TWO WAYS TO GET SUPPORT

  1. Through the IS Help Desk Portal

  2. By Phone
    Please call 479-752-8888 Ext 8888

Don't Forget!

Anyone needing to enter a support request may use the Information Services Help Desk Portal or call us directly to enter a support request via phone (open 8 AM to 5 PM CST Monday-Friday). Support requests are no longer accepted via email.

Any tickets submitted after 5 PM or over the weekend will be attended to the following business day. For critical issues, please call your local TSS directly if you require assistance over the weekend of after 5 PM during weekdays.

GETTING STARTED

Go straight to IS Help. 


Example Incorrect and Correct Tickets

 Incorrect Ticket Example 
 Correct Ticket Example

Using the IS Service Desk